Frequently Asked Questions

Before you contact support, please check our frequently asked questions for help.

Please do not send a chat message saying “Hello”, be sure to state your problem and be as direct as possible if you want to receive a prompt response.

What is My Exam Number?

If you wrote your NBAIS exam before 2017, your exam number is a 3 digits number like 001. If however, you wrote your exam after 2016, your exam number is a 10 or 11 digit alpha numeric code, like 001900117BA ensure to have the code in caps. .

Can I Use a Scratch Card From Last Year to View My Results?

Scratch cards do not expire. You can use a scratch card that you bought years ago as long as you haven’t used it before.

I don't see my result on the portal please help

Please contact support stating your name, your center, state, examination year and examination number and our support team will look into it and get back to you in the quickest time possible.

I Input the wrong Exam Number now it says contact SUPPORT

Please send a support message by clicking the chat icon on the right side of the screen. Include your Center Name, State, Exam Number and PIN number.

I'm having difficulties checking my result

Please send us complete details which should include your exam name, exam number, center name and state and we will look into this and respond promptly

My Scratch Card says enter your 3 digit exam number but my exam number is 11 digits

If your scratch card says 3 digit exam number, and you have 11 digits, please ignore the instruction. It means you are using an old card that was printed before the introduction of 11 digit exam numbers.

Rest PIN

We do not reset PIN numbers. If you have made a mistake, contact support by clicking the chat icon on the right. Support will do its very best to resolve the problem for you.